CPA Ontario Insights
Thought Leadership, Research & CPA Spotlights

Tax Preparation Assistance (TPA) Program

For over 50 years, Ontario’s CPAs have supported vulnerable communities throughout the province through the Tax Preparation Assistance (TPA) program. By volunteering with a TPA clinic, CPAs help thousands of Ontarians every tax season. In times of economic uncertainty, helping individuals maximize their tax return can truly make all the difference.

On this page, you will find more information on how to volunteer for the TPA Program.

Are you looking for support at a tax preparation clinic in your area?

Visit Canada Revenue Agency (CRA)'s Community Volunteer Income Tax Program (CVITP) website to see a complete list of clinics operating in Ontario. You can also call CRA for additional support at 1 800.959.8281.

CPA Ontario has unified its program with the CRA's Community Volunteer Income Tax Program (CVITP). When you register to volunteer, you're encouraged to indicate that you'd like to be connected with your local CPA Ontario Association. You will then be connected to a coordinator for placement in a clinic run by CPA Ontario as part of the CVITP. If those clinics do not suit your schedule, you can also volunteer with the CVITP and your coordinator will connect you with a suitable time.

Volunteer support

Volunteer support will be available from our partners at CRA. Their hours of operation are listed below for your reference. Please note that wait times may be longer than normal during the height of tax season.

EFILE Helpdesk

Hours of Operation:
Monday to Friday: 8 a.m.-11 p.m. EST
Saturday: 8 a.m.-8 p.m. EST
Sunday: Closed

Please note that CRA online services are available 21 hours a day (due to daily maintenance activities, the services are not available from 3-6 a.m. EST)

Contact email: cvitp.on.cpa@cra-arc.gc.ca
Individual income tax enquiries line: 1 800.959.8281